Refund and Return Policy for Globalluis

Effective Date: December 5, 2024

At Globalluis, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Return Policy outlines the steps and conditions under which you can return products or request a refund. Please read this policy carefully to understand your rights and how to initiate a return or refund.

1. General Return Policy

We want you to be completely satisfied with your purchase from Globalluis. If you are not fully satisfied, we offer returns or exchanges within 30 days of receiving your order. All returns must be made in accordance with the guidelines outlined in this policy.

Please note that some products are excluded from the return and exchange policy due to health, hygiene, or other reasons. These products will be clearly marked on the website.

  • Return Period: Returns must be initiated within 30 days of receiving your order.
  • Condition of Items: Items must be returned in their original, unused condition with all tags, packaging, and accessories included. Products that have been damaged, worn, or altered in any way will not be accepted for return.

2. How to Return an Item

To return an item, follow these steps:

  1. Initiate a Return:

    • Log into your Globalluis account and visit the Order History section.
    • Select the item(s) you wish to return and click on the “Return” button.
    • Alternatively, you can initiate a return by contacting our Customer Support team at [email protected] or by calling us at (317) 773-9185.

  2. Return Authorization:

    • After your return request is processed, you will receive a Return Authorization (RA) number. Please note that returns will not be accepted without a RA number.
    • You will also receive instructions for returning the item, including the return address and details of any specific packaging requirements.

  3. Prepare the Item for Return:

    • Carefully pack the item in its original packaging (if available) along with the RA number, invoice, and any other required documents.
    • Make sure the product is in unused, undamaged, and resalable condition. If the product is returned damaged or altered in any way, we reserve the right to reject the return request.

  4. Ship the Item:

    • Return items should be shipped back to Globalluis using a trackable shipping method. We recommend using a carrier that provides tracking information and delivery confirmation.
    • Globalluis is not responsible for any lost or damaged returns that are shipped without tracking or insurance.

  5. Return Shipping Costs:

    • The customer is responsible for return shipping costs unless the return is due to a product defect, error, or damage caused by Globalluis. In those cases, we will cover the return shipping costs.
    • If you are returning an item due to a change of mind or other non-defective reason, the return shipping costs will be your responsibility.

  6. Refund Process:

    • Once the returned item is received and inspected, we will process your refund. This typically takes 7-10 business days from the receipt of the returned item.
    • Your refund will be issued to the original method of payment. If you used a credit card, the amount will be refunded to the same card. If you used PayPal or other payment services, the refund will be credited to your PayPal or account.

3. Refunds

Once your return has been processed and approved, we will issue a refund for the price of the item(s) you returned. The following conditions apply:

  • Refund Method: Refunds will be issued to the original payment method used at checkout. If payment was made by credit card, the refund will be processed to the same credit card. If payment was made via PayPal or another service, your refund will be processed to the original payment method.
  • Processing Time: Please allow 7-10 business days for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.
  • Non-refundable Items: Certain products are non-refundable. These include:
    • Personalized or custom-made items.
    • Perishable or hygienic products (such as cosmetics, fragrances, or intimate wear) unless they are unopened and in original condition.
    • Gift cards and vouchers.

If you have any doubts about whether an item is returnable, please contact our Customer Support team for clarification.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, please initiate a return as described above. Once we receive the returned item, you can place a new order for the desired product.

Please note that we do not directly exchange products; all exchanges require a return followed by a new purchase. If you wish to exchange an item for a product of higher value, you will be required to pay the difference.

5. Damaged or Defective Products

If you receive a damaged or defective product, we will happily accept the return or exchange of the item at no additional cost to you. To ensure that we process your return quickly, please follow these steps:

  1. Report the Damage or Defect:

    • Contact our Customer Support team as soon as possible upon receiving a damaged or defective product. You can reach us at [email protected] or call us at (317) 773-9185.
    • Provide photos of the damaged or defective item, including packaging and labels, so we can assess the situation and proceed with your return or exchange.

  2. Return Authorization:

    • After reviewing your return request, we will issue a Return Authorization (RA) number and provide instructions for returning the damaged or defective item.

  3. Refund or Replacement:

    • Once we receive the returned damaged or defective item, we will either issue a refund to your original payment method or send a replacement product, depending on your preference and product availability.

Please Note: Damaged or defective items must be reported within 7 days of receipt to qualify for a return or exchange.

6. Non-Returnable Items

There are certain items that Globalluis does not accept for return or refund under any circumstances. These include:

  • Gift Cards and Vouchers: Gift cards or any other form of store credit cannot be returned or refunded.
  • Customized or Personalized Products: Items that have been customized or personalized according to your specific requirements cannot be returned, exchanged, or refunded.
  • Hygiene-Related Products: Due to health and safety reasons, items such as skincare, makeup, personal care products, and undergarments are not eligible for returns or exchanges unless they are unopened and in original, unused condition.
  • Sale and Clearance Items: Products purchased on sale or marked as clearance items are final sale and cannot be returned or refunded unless defective.

If you are unsure whether your product qualifies for return, please contact our customer service team for clarification.

7. Contacting Customer Service

If you need assistance with your return or refund, our Customer Service team is here to help. You can contact us by:

Our team is available during regular business hours (Monday through Friday, 9 AM – 6 PM EST). Please ensure to include your order number, details of the product you wish to return, and a brief explanation of the issue when contacting us.